FAQS – Frequently Asked Questions
How can I check my order status?
Please click here to check your order status.
Once your order ships, you will receive a shipping notification email that includes tracking information.
Standard Delivery: (6 – 8 Business Days)
- Orders are typically delivered within 5 – 8 business days for Standard service. Actual delivery time
depends on shipping distance and may vary. - Your order will be shipped after your credit card transaction has been approved and/or any other
necessary verification has been completed. To be shipped the same day, your order must be submitted
and such approval and verifications completed by no later than 1pm Eastern/10am Central.
All other orders will be shipped on the day that credit approval and/or other verifications are
completed, unless the same takes place after 4pm Eastern/2pm Pacific, in which case the order will be
shipped on the following business day.
Why is my phone number requested?
This information is used to respond to your requests and/or contact you, if necessary, about your order.
What should I do if I am having trouble placing an order?
For any technical difficulties you are experiencing with our website, please contact our online call center
at 1-201-952-8992 from 9am – 6pm Monday – Friday
Can I change submitted order?
Once an order is placed, we are unable to cancel or make any order modifications. If an order is returned to sender, a refund is automatically issued to the original method of payment within 7 to 10 business days of being delivered. We sincerely apologize for any inconvenience this may cause and appreciate your understanding.
What should I do if I only received a partial shipment?
It is possible your shipment was split based on product availability, and that the missing items will be shipped when they become available. Please contact us at 1-201-952-8992 from 9am – 6pm Monday – Friday to report an incomplete shipment, and we will check the status of your missing items. We apologize for any inconvenience this may have caused.
What should I do if I think my shipment is lost?
Please contact us at 1-201-952-8992 from 9am – 6pm Monday – Friday and we will initiate a thorough search of your shipment with the transit company.
What should I do if my shipment arrived damaged?
If your order was damaged in-transit, please contact us at 1-201-952-8992 from 9am – 6pm Monday – Friday to report a damaged shipment. We apologize for any inconvenience this may have caused.