Product Returns
What is the return policy?
We offer a 10-day return policy for products purchased at www.Moniquedesimon.com. If you are not completely satisfied with your purchase, you may return items unopened and unused within 10 days of receiving your order.
How do I place a return or exchange?
We’re sorry you didn’t love your ChavaXO products. Please call 2019528992 or email us at info@moniquedesimon.com to arrange your free return or exchange. A return label will be provided to you via email.
Policy; Return and Refunds Procedures Return
Return Policy
We want to ensure your complete satisfaction so we will happily accept returns of unopened andunused items in accordance with the following Return Policy:
Contact us at 2019528992 to speak to a Customer Service Representative to receive your return authorization.
You must have purchased the item from us at www.moniquedesimon.com
To obtain a refund, the item must be returned to us, unopened (unless the item was received by you in a defective or damaged condition), unused and in its original packaging, with all accessories, within 10 days of the date upon which we provided the item to the carrier for shipment to you. You must also follow the Return Procedures specified below. We cannot accept items back that have been opened or used unless the item was received by you in a damaged or defective condition. Damaged or defective items returned without their original packaging will not receive a refund.
Return Procedures
Securely pack the item(s) you are returning in its original packaging by using chavaXO Cosmetics’ appropriately sized box. Print and affix the return shipping label provided to you by Customer Service on the package to be returned. After we receive, inspect and process your return, a refund will be issued in accordance with our Refund Procedures below:
Refunds Procedures
If you are entitled to a refund in connection with a return, the following conditions will apply:
Your refund will be in the form of payment used for the purchase.
The amount refunded will be the purchase price paid by you for the returned item (which reflects the amount of any discounts, promotions or coupons that you received), including sales tax charged with respect to the item, as applicable.
Credits will be issued after we receive, inspect and process your return. Please allow time for the returned item to be delivered to us, for us to inspect and process the return, and for the credit card issuer to credit your account. This process can take up to 5-7 business days from the time you return is received at our warehouse. Your credit card company determines when the credit will be reflected in your statement. It may take one full billing cycle for the credit to appear on your account.
Contact Us
Contact us via email: INFO@MONIQUEDESIMON.COM
Contact us via phone: 1-201-952-8992 (M-F 9am-6pm EST)
In observance of the holidays, our customer support office will be closed on Thanksgiving Day (US), Christmas and New Year Day.
Returns & Exchanges FAQs
Only items purchased on MONIQUEDESIMON.COM (USA) with accompanying order information will be accepted for return or exchange.
If you have received a gift with purchase, you must return the gift along with your purchased product. If both the purchased product and accompanying gift are not returned, your return will not be accepted.
Your purchased product must be returned in order to receive a refund in the amount of your full purchase price or exchange. If you return your purchased product in accordance with this policy, your full purchase price excluding any shipping costs associated with the original order will be refunded to your original form of payment. Return process can take up to 4-5 business days from the time your return is received at our warehouse. Your credit card company determines when the credit will be reflected in your statement. It may take one full billing cycle for the credit to appear on your account.
Limit one return per name, household, or address on opened product(s). MONIQUEDESIMON Cosmetics monitor return activity for abuse and reserves the right to limit returns or exchanges at WWW.MONIQUEDESIMON.COM in all instances, in its sole discretion.
ORDERING
PAYMENT OPTIONS
We currently accept the following payment methods:
- VISA
- Master Card
- Discover Card
- American Express
- PayPal
MAKING A PURCHASE
If you wish to purchase products or use certain services described on the Site, you will be asked to supply certain information, including but not limited to credit card or other payment information. You MUST agree that all information that you provide to us is complete, accurate and current.
You MUST agree to pay all charges incurred by you or any other user of your Account and/or any credit card or other payment mechanism issued to you, including without limitation any applicable taxes and shipping, handling and processing charges, if any, relating to such purchases and transactions.
We will charge your credit card when the item you purchased is shipped. Credit card orders shipped to a location other than your billing address may require additional verification. Sales tax is collected on orders shipped to AL, AZ, AR, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NE, NV, NJ, NM, NY, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY.
ORDER LIMITATION POLICY
Given the popularity and wide acceptance of our products, we reserve the right to limit the quantities of items that can be purchased.
PRICING AND AVAILABILITY
All prices and availability of products are subject to change without notice, up until the order is completed and confirmed. We make every effort to provide you the most accurate information on pricing and availability.
In addition, some of the items on our website may be incorrectly priced or no longer available at the time you place your order.
In the event a product is listed at an incorrect price, we have the right to refuse or cancel any orders placed for the product listed at the incorrect price. If an item’s correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item’s correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so desire. If an item you have ordered is not available because it is temporarily out of stock, we will handle the issue as described in our Backorder Policy. If we do not believe that we will be able to fill your order at any time (such as, for example, if the manufacturer has discontinued production of the item you ordered), we will notify you of the same by email and we will cancel your order for that item.
BACKORDER POLICY
Although we make every attempt to have items in stock, occasionally items may be temporarily out of stock. If any item in your order is out of stock and we will be unable to ship it to you within 30 days, and again within 60 days of the date of your order, we will notify you of the delay. You will have the opportunity to cancel the order and receive a refund if you wish by following the directions specified in
the notice. If the item remains out of stock for a period of 90 days from the date of your order, we will cancel the order for the item and you will receive a full refund, unless you request that we keep the order open and fill it later. If you receive a cancellation notification and would like us to keep the order open, please contact us by following the directions specified in the Return Policy and Return Procedures.
MONIQUEDESIMON POLICIES AGREEMENT
INTRODUCTION AND ACCEPTANCE OF TERMS
This website offers consumers a convenient way to find, learn about, and purchase products from MONIQUEDESIMON Cosmetics ( “we”,” us”, or “our”). We provide this website (the “Site”) subject to the terms and conditions set forth herein (the “Agreement”). The terms of this Agreement apply whether you are just visiting the Site or are a registered Account user (as described below). By using the Site, you acknowledge that you have read and understand this Agreement and that you agree to be bound by all its terms. If you do not agree to all of the terms set forth in this Agreement, please do not use the Site.
Modification of This Agreement
We may modify this Agreement or other policies set forth on the Site from time to time. When we modify this Agreement, we will update the “Last Updated” line. It is your responsibility to regularly review this Agreement. Your use of the Site following the posting of an updated Agreement constitutes your acceptance of such updated Agreement.
Severability
If any part of this Agreement is found to be invalid or unenforceable, that shall not affect the validity or enforceability of any other provision of this Agreement.
Privacy
Your use of the Site is also subject to our Privacy Policy.
Your Account
The use of certain services on the Site requires the user to have established a user account (an “Account”). There is no charge to establish or maintain an Account, and an Account may be required to make a purchase from the Site. In order to establish an account, you must:
Provide us with your name, a valid e-mail address, and such other information as we may require from time to time; Create a password.
You are solely responsible for maintaining the confidentiality of your password(s) and for restricting access to your computer, and for all activities that occur under your Account or password. We will not be liable for any loss that you may incur as a result of someone else using your Account or password, either with or without your knowledge. You agree to be responsible for losses incurred by us or another
party due to someone else using your Account and/or password either with or without your knowledge. You agree to notify us immediately of any unauthorized use of your Account and/or password(s) and any other breach of security relating to the Site. You agree that any information you provide to us will be current, accurate and complete and that you will keep such information up to date by notifying us of any changes.
We reserve the right to terminate any Account at any time in our sole discretion, including without limitation for any failure to comply with these Terms of Use, any fraud or abuse, or any misrepresentation that you or anyone using your Account may make to us.
Risk of Loss
All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.